Payment is accepted via PayPal or Direct Checkout. Payment must go through before any work will begin or before ready to ship orders will be sent out.
Cancellations must be made within 24 hours of order placement otherwise there will be a 25% labor and customization fee due to inability to resell customized work.
Due to the weight of the rocks, all rocks are shipped through USPS Flat Rate Boxes. Medium Rocks are shipped with Medium Flat Rate Box of a charge of $15.00 for shipping and handling. In the shipping charge is the cost of shipping plus shipping supplies.
All other products are calculated shipping at checkout.
Ready to ship items must be sent back at the cost of the original buyer before refund will be given. Customized items, refunds will not be accepted.
Due to various sizes, shapes and colors of rock, no two memorial stones are the same. Each picture and name will be laid out in the way that looks best according to the uniqueness of each stone. Artwork, fonts and paint colors are also customized and not all two of are guaranteed to look the same. Each memorial is truly one of a kind.